Karlos Wilshaw
Assistant Director (Operations)

My Cartrefi story began in early 2020.  I was captivated by the organisations journey and commitment to quality and values, which are easily summarised in three words; "Respect, Safeguard and Enable" - standards which compliment my own ideals and beliefs.


Appointed initially as an Area Manager, Cartrefi has enabled me to broaden my horizons and advance into the role of Assistant Director.


Prior to Cartrefi, my career took many paths. Dissatisfied with roles within an exhausted retail sector and inspired by my grandparents (who were pivotal in shaping my disposition); my transition into care began as a support worker in 2008.  I learned from the people I supported and my colleagues to admire difference, respect change and appreciate that times can be challenging. Collaboration with all stakeholders ensured our shared visions built-on achievable outcome focused pathways for all.


Supporting people with Mental Health and Learning Disabilities, I have worked across residential, supported living, clinical (NHS) and secure settings across North Wales and the North West of England.


The best way to work with me, 'be open and honest', I will always find the time to listen to you, my door is always open. When I'm not working, I am cooking, walking the mountains, attending music events and keeping fit. I enjoy travelling and assisting others to reach their goals.


Our sector is ever evolving, with continuous learning on a daily basis. We are all human and sometimes we don't get it right, but having the support of others offers guidance and reassurance. Some advice: be yourself, add some humour. We are a team, let's get creative and make a difference!